Policies at Emerald & Ivy Plant Boutique

SHIPMENTS

All orders are processed and shipped Tuesday – Saturday from 11am – 6pm (PST). Please allow 2-3 business days for your order to be processed and shipped. All domestic shipments are shipped via USPS, unless otherwise requested.

Emerald & Ivy is not responsible for lost, stolen or undelivered packages.

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RETURNS 

We do not accept returns of live plants. For all other returns and exchanges, excluding plants, please call 619.714.1378 or email info@emeraldandivyfloral.com.

We accept returns and exchanges within 7 days of receipt. Shipping charges cannot be refunded. (You will be credited in full, minus all shipping charges). We do not pay for returns to be shipped back to Emerald & Ivy.

We reserve the right to deny any unreasonable returns and exchanges.

Refunds will be made in the form of the original payment. Once your return is processed, a refund will be issued for the merchandise amount. Please allow 5-7 business days for the refund to post to your account.

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INCORRECT OR DAMAGED ITEMS

If you receive an incorrect shipment and/or damaged items, please notify us within 1 week of receipt so we can arrange to have the correct item shipped to you and/or fix any damaged purchases.